This customer service seminar in Houston will show you how to deliver great customer service.
It’s packed with modules that will show you how to create better rapport, identify the key concerns, over-deliver and create a ‘WOW’ experience for the customer, renew yourself effectively, and handle irate customers more elegantly.
If you’re ready to raise the quality of your customer service here in Houston, this seminar is for you.
Customer Service Seminar Fundamentals
Discover the key attitudes and habits that generate a great customer experience.
This module of our customer service seminar in Houston is the foundation for providing excellent customer service.
It includes a set of attitudes and habits essential for rendering exceptional customer service on a regular basis.
Specific techniques for dealing with customers in a way that exceeds expectations and builds rapport are demonstrated.
How to build trust in person and over the phone
Making customers feel valuable
How to make sure EVERY customer feels heard
The 3 things that make great customer service a habit
Turning complaints into profit
5 techniques guaranteed to increase your telephone skill
Customer Service Seminar for Dealing With Complaints
Learn a process for dealing with any complaint in a positive and respectful way.
This customer service seminar in Houston includes a module that will teach you specific ways to interact with customers when they are dissatisfied. You’ll practice handling complaints in new ways in interactive role-playing exercises.
How to respond to irate and upset customers
How to keep your cool, even when they do not
Dealing with angry customers
Methods for turning complaints into useful feedback
How to ask difficult questions without being invasive
Ending every interaction on a positive note
How to say no elegantly while maintaining rapport
How to make them feel they’ve been treated fairly
How to feel good while dealing with negative people
Create a Better Customer Service Culture at This Seminar
Create a company environment that thrives on providing outstanding service.
Learn multiple ways to make the culture at your organization exude a higher and better level of service.
This is one of the most powerful modules of this customer service seminar as it leads to lasting change. Principles in this module are taken from our Management Training.
Set policies that make better service easier
Train managers to lead by example
4 Ways to build a new atmosphere
Ways to hold people accountable for great service
Raise the bar. Create new beliefs and expectations and values
How to maintain and track high level customer service
Customer Service for Staying Resilient
One of the most important skills of a customer service professional is the ability to avoid burnout and stay resilient dealing with complaints all day long can be tiring and frustrating.
These resilience techniques will keep you positive in the face of negativity, and help you stay more energized and positive on a regular basis.
Nothing can affect the quality of your customer service faster than being burned out. It’s simply not easy to deal day in and day out with people’s problems. Renewal techniques that keep you positive and upbeat are absolutely essential.
The best stress management techniques
Ways to deal with difficult customers
Ways to stay resilient and positive
Manage your self-talk effectively
Renew yourself more effectively
Turn short breaks into energy boosters
Maximizing Your Customer Service
Working with customers in certain ways can provide you with referrals, testimonials, additional sales, and more!
This module will show you how to interact with your customers in such a way as to create loyalty, exceed expectations, and maximize every interaction.
Get customers to give you referrals
Get customers to give glowing testimonials
Get feedback to improve service quality
Get customers to ‘champion’ your business
Get customers to come back again
How to create a loyal customer
How to get customers to take surveys
Advanced Listening Skills For Serving Customers
Learn ways to listen more powerfully than ever before.
This module of our customer service seminar in Houston includes special techniques for identifying your customers’ highest values and priorities and for using those insights to serve them better.
This module is from our Communication Skills Training.
Improve your worst listening habits
1 belief that will make you a better listener
Discover how to hear a person’s real issue,
Know what is important to your customer
How to avoid interrupting
The art of backtracking for clarity
Why being detail oriented is so helpful
The 4 step ‘good listener’ technique
How to know if you’re listening well
Bring This Customer Service Seminar To Your Organization
This training is custom designed for your group and is highly interactive.
The seminar includes:
A complimentary phone consultation is also included to help your trainer learn how best to custom design the curriculum especially for your team.
Inquire About This Seminar in Houston
To inquire about this seminar, please call 972-689-3749.
When: Choose a date
Time: 9am to 5pm
Where: Your meeting room
Where: Or our training facility
How Much: Call for group rates
To Inquire: Get a quote
What Participants Say
“When I first met you I was $17,000 in the red. Within a few years of working with you and your strategies, I am having my first 7-figure year. Your coaching has been incredibly valuable.”
“I made $40,000 in the first month from one of the up-sell techniques you taught me. And I’ve added a quarter of a million dollars to my yearly income. And I took my wife to France and we hung out with the Tour-De-France cyclists, so I guess that qualifies as the lifestyle piece. That’s why I’ve come back for more coaching with you!”
Dr. Chris Pellow, Pellow Family Chiropractic
“Not only did Alexander do a phenomenal job in teaching me many concepts that will greatly improve my business, but he went beyond helping me with my business into teaching me how to thrive in my life balance as well. He made sure I understood to balance everything important to me, such as making time for my health, family, and leisure time, so that I could be more balanced in my life and not stressed out with overworking myself with my business. He inspired me to take many actions to improve both my business and the quality of my life that I would have been ignorant or hesitant to take otherwise. His program was a real life-changer for me. I wholeheartedly recommend him.”
Sue Paananen, New Business Owner
“Alexander has been a huge help in getting me started the right way. His techniques have already got me significant bookings that have far exceeded my goals. I purchased his coaching package three times in a row because it paid for itself every time I did it. His attention to detail in all aspects: from intricate speech writing to advanced marketing, these are exactly the insights for which I was looking. With so much more to learn, I know I’m in the right place.”
Steve Sax, World Champion Baseball Player & Motivational Speaker
“Toshiba is the world’s 17th largest corporation…thank you for helping to ensure a highly successful national sales meeting. The combination of unique intrigue, pure entertainment, and meaningful insights into one another, helped us achieve a level of professional bonding like never before.”
David Ujita, Director of Marketing Communications, Toshiba America
I have been working with him for a year now, and I have been able to change completely. Today, I am much more who I want to be, and can do more than I have ever been able to achieve before.
Susan Brown, Day Trader & Futures Trader
“This was one of the best pieces of training we’ve ever had on time management. They were blown away.”
Safelite Auto Glass
“The participants were really impressed.”
Sharon F. Reiser, The Stanford Executive Program Graduate School of Business
“In the three sessions. . . I was impressed with your knowledge and coaching in time management. Your honest feedback and detailed explanations on being the best that I can be (my work place, personal life and diet) has had an immediate and positive impact.
I changed my diet, and exercise which I never did before, and I can see the results in my daily routine and my energy level. I highly recommend you to anyone who wants to improve their professional or personal life.
Thanks again for teaching me to be a better manager, husband, father, and friend.”
Shawn Funches, Food & Beverage Activities Manager, Marriott’s Grand Chateau
“There is always apprehension when you bring in a facilitator you have not personally worked with before. This apprehension disappeared within the first 30 seconds of your presentation.
Alex, you not only energized the group with your insights on the creative process and approaching problem areas, but you also changed our whole way of viewing our business.
Your practical approach to problem-solving from the general to the specific will serve us all for many years to come.”
Dave Verani, Division President, Blue Green Land & Golf Corporation
“The communication session was . . . WOW!. And we are still using the 5-5-5- sales process.”
CW – TV, Sinclair Broadcasting Corp.
“Alexander, I spoke to a group of over 200 people and I truly believe your help with my introduction and closing language was a big part in my being able to bring in over $50,000 in my 45-minute presentation.”
Scott Letourneau, CEO